Reservations Concierge Agent


Job Title: Reservations_ Concierge Agent

Company: Lux and Easy Hotels

Location: Athens, Greece

LUX&EASY is a brand-new Hospitality Group in Greece! Featuring rooms and apartments with cutting-edge technology, minimal design & eco-friendly approach at a great price, Lux&Easy is the ideal answer for a comfortable and memorable stay! Lux for “Smart Luxury”, and Easy for “Easy Price”!

Job Description:

The Reservations and Concierge Agent will manage with the team all reservation and concierge requests for our 1st Four Star Hotel & 4 Aparthotels in Athens.

Main Responsibilities:

  • Handles guest reservation requests via telephone, email, and reservation platforms.
  • Invoicing, guest payment transactions and monitoring of OTAs commissions
  • Provides concierge services for our guests, information about amenities, and extra services
  • Responds to all guest requests before, during and after their stay through various channels (telephone, extranets, sms/WhatsApp, email), and always provides excellent customer service
  • Handles all guest complaints and offer solutions
  • Follow through arrival lists (arrival times, rates etc.) from the day prior to the guest arrival until check in
  • Handles external systems such as channel manager, PMS, OTAs extranets etc.
  • Assist the Sales and Revenue Manager in the pre-opening activities of the new hotels: Contracting, creation, registration and maintenance of rate codes and policies, OTA set up
  • Ensure that the accuracy of all booking information entered in the PMS, that guest history records are accurately maintained and that all recurring guests are pre-registered
  • Ensure communication with other departments (Sales, Revenue, Operations, Finance) to provide a seamless service for our guests


  • Minimum 2 years of Reservations Management experience in a Hotel or Hospitality Management company
  • Bachelor’s degree in hospitality management or related field
  • Strong written and verbal communication skills in the English language
  • Excellent overall communication skills
  • Proficiency in Microsoft suite
  • Knowledge and grasp of hotel distribution systems (PMS, CM, Booking Engines)
  • Problem solving and able to multi-task
  • Be able to work in shifts (morning- evening and weekends)

We offer:

An attractive and competitive compensation package

Pleasant working environment

Supportive management

Training and career development

Excellent opportunities for career progression

Should you wish to be a member of our team, please send us your Resume. All applications will be treated in the strictest confidence.


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