Front Office Agent / Concierge


Job Title: Front Office Agent / Concierge

Company: Lux and Easy Hotels

Location: Athens, Greece

Our team is rapidly growing and we are looking for an all year employment for our new hotel in Syngrou Avenue in Athens Front Office Agent / Concierge

Job Description:

LUX&EASY is a new hotel chain in Greece! Featuring rooms and suites with cutting-edge technology, minimal design & eco-friendly approach at a great price, Lux&Easy is the ideal answer for a comfortable and memorable stay! Lux for “Smart Luxury”, and Easy for “Easy Price”!

We offer the best of all worlds in terms of accommodation, customer service and price. Our guests will enjoy a one-of-a-kind hotel experience where hospitality meets smart features, eco-friendly approach and concierge services at affordable prices.

Our team is rapidly growing and we are looking for an all year employment for our new hotel in Syngrou Avenue in Athens:

Front Office Agent / Concierge

The Front Office Agent / Concierge will be supporting the day-to-day operations of our new LUX&EASY hotel in Syngrou Avenue, delivering outstanding service and ensuring a unique guest experience.

Main Responsibilities:

  • Provide a friendly & warm welcome and service to our guests
  • Guests first level support, handle complaints, and oversee the service recovery procedures
  • Guest assistance with requests and Concierge services with a goal to increase revenue from Concierge Services
  • Inspect on a daily basis the rooms prior check in and ensure smooth experience for our guests
  • Support on regular inventory checks and ensure compliance with company’s procedures
  • Handle Reservation requests and emergency calls when our reservations department is off duty
  • Be able to work on shifts, on a 6 day/week basis


  • Minimum 2 years’ experience as a Front Office or Concierge Agent in the hospitality industry
  • Tech-savvy and proven knowledge of PMS systems
  • Excellent command of English and Greek in a business setting. Other foreign languages are considered a big asset
  • Customer service oriented, and problem solving attitude
  • Hands-on and solution driven

We offer:

  • Full time – all year employment
  • Competitive salary according to qualifications
  • Opportunity for career development in a fast-growing company


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