Brief Description:
A hotel business in Athens, in the context of its continuous development, is looking for a front office agent for permanent employment.
Job Description:
The LUX&EASY Signature Syggrou 234 hotel is looking for a front office agent for permanent and full-time employment.
Responsibilities:
- Greeting and welcoming guests with a friendly attitude and a smile
- Performing check-in and check-out procedures efficiently
- Handling guest reservations, cancellations, and changes
- Providing detailed information about hotel services, amenities, and local attractions
- Addressing guest inquiries, requests, and complaints promptly and professionally
- Managing room assignments and ensuring special requests are fulfilled
- Maintaining accurate records of guest accounts and processing payments
- Coordinating with housekeeping and maintenance to ensure guest satisfaction
- Ensuring the front desk area is clean and organized
- Adhering to all hotel policies, procedures, and standards
- Performing any other tasks as requested by the front office manager
Required Qualifications:
- Proven experience of at least 2 years in a similar position in a 4* or 5* hotel
- Excellent knowledge of English; knowledge of additional languages is a plus
- Strong customer service and interpersonal skills
- Professional behavior and appearance
- Ability to handle multiple tasks and work under pressure
- Excellent organizational and time-management skills
- Familiarity with hotel management software (e.g., OPERA, Fidelio)
- Positive attitude and team spirit
- Consistency and reliability
- Basic knowledge of hygiene and safety procedures
Benefits:
- Friendly and pleasant working environment with respect for people’s needs
- Continuous training in new trends in the tourism market
- Attractive remuneration package
- Opportunities for advancement in a growing hotel group
All applications will be treated with the utmost confidentiality.
